Shipping policy
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping: Estimated delivery 3-7 business days
- Express Shipping: Estimated delivery 1-3 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
International Shipping We ship to selected countries worldwide. International orders are shipped via Standard International and typically arrive within 7-21 business days, depending on the destination and local customs processing.
Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by your local customs authority and are outside our control.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order online.
Lost or Damaged Packages If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at our store email and we will do our best to resolve the issue promptly.
Contact Us If you have any questions about your order or our shipping policy, please don't hesitate to get in touch with us.